Chrisman Apiaries Policies

Effective Date: 6/29/2026

Thank you for supporting Chrisman Apiaries. We are a family owned honey business located in Oakdale, California. Please read our policies carefully before placing an order. By placing an order with Chrisman Apiaries, you agree to the policies listed below.

Pickup Only

Chrisman Apiaries does not currently offer shipping.

All orders are pickup only unless otherwise stated by Chrisman Apiaries. Pickup options may include farm pickup, market pickup, event pickup, or another approved pickup location.

Customers are responsible for selecting the correct pickup option, arriving during the approved pickup window, and reviewing all pickup details before placing an order.

Pickup Orders

All pickup orders must be placed through our website unless otherwise approved by Chrisman Apiaries directly.

We do not accept new pickup orders through direct messages or text messages unless we have personally approved an exception. This helps us keep orders organized, avoid missed messages, and make sure every customer is taken care of properly.

All pickup orders must be paid for in advance. Because our products are prepared, packed, and held for each customer, prepayment helps prevent no shows and helps us make sure product does not go to waste.

Pickup Cancellations and Reschedules

Pickup orders may be rescheduled only if the customer contacts Chrisman Apiaries at least 24 hours before their scheduled pickup time.

If a customer contacts us at least 24 hours in advance, we may move the pickup to another available day or time.

Refunds will not be provided for pickup orders unless Chrisman Apiaries cancels the order or confirms an error on our end.

Orders canceled with less than 24 hours notice are not eligible for a refund. No exceptions.

Market and Event Pickups

Customers are expected to pick up their order during the scheduled market or event hours.

If a customer is running a little late, we will hold the order only until the end of the scheduled market or event.

Once the market or event has ended, the order is considered forfeited if it has not been picked up. No refund will be provided. No exceptions.

Farm Pickups

Farm pickup orders must be picked up during the selected pickup time window.

Because farm pickup takes place at our private residence, customers must arrive during their scheduled pickup window. A 20 minute grace period may be allowed for late arrivals.

If the customer does not arrive within the selected pickup window or the 20 minute grace period, the order is considered forfeited. No refund will be provided. No exceptions.

For the safety and privacy of our family, customers may not arrive outside of their selected pickup window unless Chrisman Apiaries has approved a new pickup time in advance.

Farm Pickup Safety and Privacy

Farm pickup takes place at our private residence. For the safety and privacy of our family, customers must follow all pickup instructions provided by Chrisman Apiaries.

Customers may not enter private areas of the property, approach animals, open gates, walk around the property, or arrive outside of their approved pickup window unless specifically instructed by Chrisman Apiaries.

Children, pets, and guests must remain with the customer at all times during pickup.

Chrisman Apiaries reserves the right to refuse future farm pickup orders from anyone who does not follow pickup instructions or creates a safety, privacy, or property concern.

Alternate Pickup Person

Customers may send someone else to pick up their order.

The person picking up the order must be able to provide the customer’s name and order number, confirmation, or other identifying order details if requested.

The alternate pickup person must arrive during the approved pickup window and follow all pickup instructions.

Chrisman Apiaries is not responsible for orders picked up by someone the customer has authorized or sent in their place.

Missed Pickups

If a customer does not show up for their scheduled pickup, cancels with less than 24 hours notice, arrives after the allowed pickup window, or fails to communicate before their pickup time, no refund will be provided.

Because our products are prepared, packed, and held specifically for each customer, missed pickups create product waste and prevent us from offering that product to other customers.

Chrisman Apiaries reserves the right to refuse future pickup orders from customers who miss scheduled pickup times, repeatedly reschedule, arrive outside of approved pickup windows, or fail to follow pickup instructions.

Weather, Emergency, or Market Changes

Markets, events, and pickup availability may occasionally be affected by weather, emergencies, illness, family needs, road conditions, market cancellations, or other circumstances outside of our control.

If Chrisman Apiaries must cancel or change a scheduled pickup due to circumstances on our end, we will contact the customer using the contact information provided at checkout and offer a new available pickup option.

Customers are responsible for providing accurate contact information and checking their email, phone, or messages for pickup updates.

All Sales Final

Due to the nature of food products, all sales are final once an order is placed.

Chrisman Apiaries does not accept returns or exchanges on honey, honeycomb, whipped honey, bee pollen, infused honey, or any other food product.

Refunds will not be provided for taste preference, texture preference, natural crystallization, product separation, color variation, flavor variation, missed pickups, late cancellations, or failure to pick up an order during the approved pickup window.

Mistakes With Orders

If Chrisman Apiaries makes a mistake with an order, such as providing the wrong item or accidentally leaving out an item, please contact us within 24 hours of receiving or picking up the order.

We may request photos, the order number, and any details needed to review the issue.

If we confirm that an error was made on our end, we will offer an appropriate resolution, which may include a replacement, store credit, or refund at our discretion.

Chrisman Apiaries is not responsible for issues caused by incorrect information provided by the customer, missed pickups, late arrivals, failure to follow pickup instructions, or failure to review product details before purchasing.

Order Review at Pickup

Customers are responsible for reviewing their order at pickup when possible.

If there is an issue with the order, such as a missing or incorrect item, the customer should notify Chrisman Apiaries as soon as possible and within 24 hours of pickup.

Once an order has been picked up, all sales are final unless Chrisman Apiaries confirms an error on our end.

Product Availability

Our honey is harvested seasonally, and product availability may change throughout the year.

Some products are limited batch and may sell out quickly. We do our best to keep the website updated, but product availability is not guaranteed until an order is completed and confirmed.

Chrisman Apiaries reserves the right to limit quantities, update pricing, correct product information, or cancel an order if inventory is unavailable or an error has occurred.

Natural Honey Disclaimer

Raw honey is a natural product. Color, flavor, aroma, thickness, texture, and crystallization may vary depending on the floral source, season, harvest, and storage conditions.

Crystallization is natural and does not mean the honey has gone bad. To soften crystallized honey, place the sealed jar in warm water and stir gently if needed. Do not microwave the jar.

Whipped honey, infused honey, honeycomb, and bee pollen may also naturally vary in texture, appearance, and consistency.

These natural changes are not defects and are not eligible for refunds or exchanges.

Product Storage and Handling After Pickup

Customers are responsible for properly storing and handling products after pickup.

Honey should be stored in a cool, dry place with the lid tightly closed. Do not allow water, food crumbs, dirty utensils, or other contaminants to enter the jar.

Crystallization is natural and does not mean the honey has gone bad. Warm water may be used to gently soften crystallized honey.

Whipped honey, infused honey, honeycomb, and bee pollen may change texture or appearance depending on temperature, storage conditions, and natural product variation.

Chrisman Apiaries is not responsible for product changes, contamination, melting, leaking, damage, or quality issues caused by improper storage or handling after the customer or their authorized pickup person receives the order.

Food Allergy and Safety Notice

Customers are responsible for reviewing product ingredients and descriptions before purchasing.

Some products may contain or come into contact with ingredients such as cinnamon, peppers, herbs, matcha, bee pollen, or other natural ingredients.

Bee pollen and bee products may cause allergic reactions in sensitive individuals. Customers with allergies, medical conditions, pregnancy concerns, or dietary restrictions should consult a qualified medical professional before consuming bee pollen, honey, honeycomb, infused honey, or any bee related product.

Honey should not be given to children under 12 months of age.

Health and Medical Disclaimer

Chrisman Apiaries products are food products.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Any information shared on our website, social media, product descriptions, or marketing materials is for general informational purposes only and should not be considered medical advice.

Customers should speak with a qualified medical professional before using honey, bee pollen, honeycomb, infused honey, or any bee product for health related purposes.

Customer Responsibility

By placing an order, the customer agrees that they are responsible for:

Reviewing all product descriptions before purchasing.

Checking ingredients and allergen information before purchasing.

Selecting the correct pickup option.

Arriving during the approved pickup window.

Providing accurate contact information.

Providing accurate order information to anyone picking up on their behalf.

Following all pickup instructions provided by Chrisman Apiaries.

Chrisman Apiaries is not responsible for missed pickups, incorrect customer information, failure to read product details, or failure to follow pickup instructions.

Checkout Agreement

By placing an order with Chrisman Apiaries, the customer confirms that they have read, understood, and agreed to our pickup, refund, food safety, and privacy policies.

We recommend that customers review these policies before completing checkout. Failure to read our policies does not exempt the customer from following them.

Website and Product Information

We do our best to provide accurate product descriptions, pricing, photos, availability, and policy information.

However, errors may occasionally occur. Chrisman Apiaries reserves the right to correct errors, update information, change prices, update policies, or cancel orders affected by an error.

Product photos are for general reference only. Actual product color, texture, and appearance may vary.

Payment Policy

All orders must be paid in full at checkout unless otherwise approved by Chrisman Apiaries.

We reserve the right to cancel unpaid, incomplete, suspicious, fraudulent, or policy violating orders.

Privacy Policy

When a customer places an order, contacts us, or uses our website, we may collect information needed to process and manage the order. This may include name, email address, phone number, billing details, pickup details, order history, and any information the customer chooses to provide.

We use customer information to process orders, arrange pickups, provide customer support, communicate order updates, prevent fraud, and improve our business.

We do not sell customer personal information.

Customer information may be processed through our website platform, payment processor, email service, text message service, analytics tools, or other tools needed to operate our business.

Customers may contact us if they have questions about their personal information.

Third Party Website, Payment, and Privacy Tools

Our website, checkout, payment processing, email communication, text communication, analytics, and marketing tools may be operated through third party services.

These services may collect or process customer information as needed to operate the website, process payments, prevent fraud, fulfill orders, send order updates, or improve our business.

Chrisman Apiaries does not sell customer personal information.

Customers may contact us with questions about their personal information or to request assistance regarding their information.

Communication

By placing an order, the customer agrees that Chrisman Apiaries may contact them using the phone number, email address, or contact information provided at checkout for order related purposes.

Order related communication may include pickup details, pickup reminders, order questions, product availability, reschedule information, or important updates about the order.

Customers are responsible for providing accurate contact information and checking their messages for order updates.

Respectful Communication and Right to Refuse Service

We appreciate every customer and do our best to communicate kindly and professionally.

We ask that all communication with Chrisman Apiaries remain respectful.

Chrisman Apiaries reserves the right to refuse service, cancel orders, block future orders, or stop communication with anyone who is abusive, threatening, dishonest, disrespectful, repeatedly violates our policies, or creates safety concerns for our family or business.

Policy Updates

Chrisman Apiaries may update these policies at any time.

The most current version of our policies will be posted on our website. By placing an order, the customer agrees to the policies in effect at the time of purchase.

Contact Us

For questions about orders, pickups, products, or policies, please contact us.

Chrisman Apiaries
Oakdale, California
Email: chrismanapiaries@gmail.com
Phone: (209) 494-6380